About Tawzea

The International Water Distribution Company (Tawzea) was founded in the last quarter of 2004 as a joint venture between two Saudi multinational giants, namely, AmiWater (owned by the Saudi Arabia Amiantit Group) and the Saudi Industrial Services Company (Sisco). The company was founded in order to take advantage of the vast experience AmiWater has had in global water management and Sisco’s expertise in the management of city services.

Since inception, the company has had a strategy in line with its vision and mission and began to work on achieving the goals religiously, whether it was a moment of starting simultaneous projects of the industrial cities or launching privatization of water services in the industrial cities. The first fruits of this joint venture came up in October 2007 with the signing a distribution company contract with the Supreme Commission for Industrial Cities on the following footing:

1. the right to use for rehabilitation, operation, management and maintenance of drinking water in the First Industrial City in Jeddah.

2. the right to use for the rehabilitation, operation, management and maintenance of drinking, sanitation, irrigation and industrial water in the Second Industrial City in Riyadh.

3. the right to use for the rehabilitation, operation and management and maintenance of drinking, sanitation, irrigation and industrial water in the first industrial city in Qassim.

It was the faith in the company and the leadership skills of our veterans that we chose managers and leaders of the highest caliber in the fields of administration, technical and financial services in order to build a system that relies solely on accuracy. The company was also keen to build an unyielding management with the colossal degree of professionalism to manage projects and handle the operations and maintenance based on the forearms and engineers of national caliber.

As the company developed from within its goal, it used the latest technology driven service provisions to establish the Business Development and Support Services sections. The company built a sophisticated and state of the art Contact Center in order to respond to customer queries round the clock as well as laying down the foundation of building electronic invoicing system from the meter reading received through radio signals, enabling consumers to know the accurate consumption at any time, in addition to other services that benefit consumers.

One of the company’s main objectives is to achieve the highest level of customer satisfaction. Since customers have found a special section for marketing, customer relations has the responsibility to contact and communicate with customers to achieve the goals set by the company and access the satisfaction of these clients.

Tawzea’s first preference is to provide services in order to establish and operate various types of water services including sanitation. The company also plans on expanding the scope of work to include gas and residential networks within the industrial cities.